Pixels Creators (“Company”, “us”, “we”, or “our”) operates the Pixels Creators website (the “Services”).
Information You Provide to Us
It’s no surprise that we collect information that you provide to us like any other web services. The amount and type of information depends on the context and how we use the information. Here are some examples:
Basic Account Information: We ask for basic information from you in order to set up your account and prepare any proposal. For example, we require individuals who sign up for Company account or sign any Proposal/Agreement to provide a name and/or username, contact details, your address, and email address – and that’s it. You also agree to provide us with more information related to the project if needed.
Public Profile Information: If you have an account with us, we collect the information that you provide for your profile. For example, your username along with any other information you put into your profile, such as a photo or an “About Me” description.
Transaction and Billing Information: If you use our Services or buy something from us web design, web development, hosting, premium plugin, premium theme, custom upgrade, print design, apparel design, or any other Services for example: You will provide additional personal information that is required to process the transaction, such as your name and contact information, and payment information, such as credit card information to pay us for the fees related to the project. The information should handled by us and/or any associated payment gateways ( Paypal.com, Stripe.com, …etc ).
Content Information: Depending on the Services you use, you may also provide us with information about you in draft and published content (such as for your website). For example, if you write a blog post that includes biographic information about you, we will have that information, and so will anyone with access to the Internet if you choose to publish the post publicly. This might be obvious to you…but it’s not to everyone!
Credentials: Depending on the Services you use, you may provide us with credentials for your website (like hosting, SSH, FTP, SFTP username and password, etc… ).
Communications With Us: You may also provide us information when you respond to surveys, communicate with our team members about a support question, post a question about your site in our public or private forums, or any of our services
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Information We Collect Automatically
We also collect some information automatically:
Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you download anything from pixelscreators.com
Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
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How and Why we use your information
We use information about you as mentioned above and for the purposes listed below:
To provide our Services: for example, to set up and maintain your account, build your website, host your website, backup and restore your website, or charge you for any of our paid Services; To develop, modify and improve our Services: for example by adding new features that we think our users will enjoy or will help them to create and manage their websites more efficiently; To monitor and analyze our services and how users interact with us: which helps us improve our Services and make them easier to use.
Protection and security: to monitor and prevent any problems with our Services, fight spam, protect the security of our Services and to detect and prevent fraudulent transactions and other illegal activities.
To communicate with you: for example through an email, about offers and promotions offered by Company and others we think will be of interest to you, solicit your feedback, or keep you up to date with our products and services.
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Legal Bases for Collecting and Using Information
A note for users from the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other
agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan or services; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on.
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We do not sell our users’ private and personal information.
We share information about you in the limited circumstances as listed below:
Third Party Vendors and Service Providers: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, Client chat and email support services that help us communicate with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), who may need information about you in order to, for example, provide technical or other support services to you. We require vendors to agree to privacy commitments in order to share information with them.
Legal Requests: We may disclose information about you in response to law, a subpoena, court order, or other governmental request.
With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your site through our publicize feature.
Published Support Requests: And if you send us a request (for example, via our support page, support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information that you choose to make public: is disclosed publicly. That means, of course, that information like your public profile, posts, other content that you make public on your website, and your “Likes” and comments on other websites, are all available to others. Public information may also be indexed by search engines or used by third parties.
Please keep all of this in mind when deciding what you would like to share.
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While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
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